Frequently Asked Questions

Follow these steps to establish a connection:

1. Open the app and tap the Connect icon located in the top-right corner.
2. Grant permission for the app to search for devices on your local network when prompted.
3. Wait up to 15 seconds for the device discovery process to complete.
4. Select your TV from the displayed list of available devices.
5. Confirm the connection request on your TV screen when the dialog appears.
6. Allow access on the TV to finalize the setup.

Once completed, you're ready to start casting!

To begin mirroring your iPhone or iPad screen to your TV:

1. First, ensure your TV is connected using the connection steps above.
2. From the main menu, select the Screen Mirroring button.
3. Customize your viewing experience by choosing options for Auto rotation, Mirroring mode, and Resolution.
4. Tap the Start Mirroring button to initiate the process.
5. In the system dialog, select Mirror Screen & Cast to TV.
6. Tap Start Broadcast to begin streaming.
7. Close the dialog and verify that your screen is displaying correctly on the TV.

Your iOS device screen will now be mirrored to your TV in real-time!

To cast photos from your Library to your TV:

1. Connect your iOS device to the TV as described in the connection guide.
2. Tap the Photos button in the main menu.
3. Grant the app permission to access your Gallery when requested.
4. Browse and select the photo you want to display on your TV.
5. Approve the confirmation dialog that appears on your TV screen.
6. Use the navigation bar at the bottom of the screen to browse through your photos.
7. For an automated slideshow, tap the play button located in the bottom-left corner.

Your photos will now be displayed on the big screen!

To stream videos from your device to your TV:

1. Establish a connection between your iOS device and TV first.
2. Select the Video button from the main menu.
3. Allow the app to access your Gallery when prompted.
4. Choose the video file you wish to cast to your TV.
5. Confirm the access request on your TV screen.
6. Navigate between videos using the control bar at the bottom of the screen.
7. Use the player controls to pause, play previous, or play next videos as needed.

Your videos will now play seamlessly on your TV!

Yes, you can cast YouTube content to your TV:

1. Make sure your iOS device is connected to your TV.
2. Tap the Youtube button in the main menu.
3. Enter your search query (for example, "Christmas music" or "tropical beaches").
4. Press the Search button to find videos.
5. Tap on the video you want to watch.
6. Approve the confirmation dialog on your TV to allow playback.
7. Use the bottom bar to navigate between search results.
8. Control playback using either the in-app player controls or your TV remote.

Enjoy your favorite YouTube content on the big screen!

If you're experiencing connection issues, follow this comprehensive troubleshooting guide:

Step 1: Verify iOS Device Settings

• Confirm that both your iOS device and TV are connected to the same Wi-Fi network.
• Disable any "Safe browsing" plugins, VPN applications, or proxy services on your iOS device, as these can prevent TV detection.
• Go to Settings → Wi-Fi, tap the information icon (ⓘ) next to your network, and ensure Private Address is turned OFF.
• Navigate to Settings → Privacy → Local Network and verify that the Screen Mirror app has permission enabled.

Step 2: Check Router Configuration

• If using a dual-band router (2.4 GHz and 5 GHz), ensure both your TV and iOS device are connected to the same frequency band.
• Avoid public Wi-Fi networks, as they typically block internal network traffic required for device discovery.
• Log into your router settings and confirm that UPnP is enabled.
• Check if your network has multiple subnets; if so, devices on different subnets cannot communicate directly.
• Reboot your router to refresh the IP address assignment for all devices.
• For a complete reset, unplug your router and other network devices (repeaters, extenders), wait 60 seconds, then plug them back in.
• If your router uses MAC address filtering, add your TV's MAC address to the allowed devices list.
• Disable Access Point Isolation, Wireless Isolation, and IGMP Proxy features on your router.
• Ensure IGMP is enabled on your router to support multicast traffic.
• Turn off any VPN or proxy services configured on your router or connected computers.

Step 3: Review TV Settings

• Verify that your TV is connected to the same Wi-Fi network as your iOS device.
• Reconnect to your router through the TV's Network menu to obtain a fresh IP address.
• Check for and install any available software updates for your TV.
• Ensure your TV's clock is synchronized with internet time; a significant time difference can cause connection failures.
• Perform a full reboot: unplug the TV power cord, wait 60 seconds, then reconnect.
• Important: After turning on your TV, wait approximately 30-60 seconds before attempting to connect, as the TV needs time to initialize its network services.

If none of these steps resolve your issue, please contact our support team through the app.

If screen mirroring is not working properly, try the following solutions:

• Confirm that your iOS device is connected to a Wi-Fi network.
• Reboot your TV by unplugging the power cord, waiting 60 seconds, and plugging it back in.
• Remember that TVs require 30-60 seconds after power-on before becoming detectable by mobile devices.
• Close the app completely and relaunch it.
• On iPhones with Face ID: swipe up from the bottom edge and pause to open the app switcher, then swipe the Screen Mirror preview upward to close it.
• On iPhones with Home button: double-click the Home button, then swipe the Screen Mirror preview upward to close it.

If the problem persists, please reach out to our support team for further assistance.

If videos are not playing on your TV, follow these troubleshooting steps:

• Ensure your iOS device is connected to Wi-Fi.
• Restart your TV: unplug the power cord, wait 60 seconds, then reconnect.
• Allow 30-60 seconds after powering on your TV before attempting to connect, as the device needs time to initialize.
• Force close the app and reopen it.
• On iPhones with Face ID: swipe up from the bottom edge and pause, then swipe up on the Screen Mirror preview to close it.
• On iPhones with Home button: double-click the Home button, then swipe up on the Screen Mirror preview.

If videos still do not play, please contact our support team for additional help.